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For a course on safety and hazardous chemicals, test results improved 507% after converting a presentation-based course to a thoroughly activity-based one. All presentations have been eliminated. Participants are asked to structure their own learning and given a variety of options to choose from, designed to appeal to many different styles of learning. Participants love the experience, typically giving it a top rating of 5.
AT&T redesigned a sales training course with accelerated learning, reducing delivery time by a third and improving test scores by 29%. As a result of the course, customer service reps showed an 82% improvement in sales.
Mike Adams of Canada’s largest retail chain store shortened a course for store managers from two days to four hours. The store managers work together create their own coaching model and then help each other draft action plans based on each store’s unique needs.